5 Benefits of an Extended Warranty Software System for Dealers
Construction equipment dealers have enough on their plates dealing with parts, service, rentals, etc that tracking the warranties on their equipment should not be another hassle. It is unfortunate the amount of time that OEMs and construction equipment dealers battle over warranties and who is responsible for paying the claim. Most of the time its the gap in communication between the OEM and the dealer about the process of how to submit the warranty claim and the status of the claim. Have you ever had a warranty claim get denied because it was not submitted in time or not be able to update your customer on the claim status?
Dealers need to streamline the warranty process and they can do that through a warranty management software system. A warranty software system will allow seamless communication between the construction equipment OEM, the dealer, and in some software sytems, the customer too. The lack of communication is half the battle of the warranty process, so why not fix the problem.
The 5 reasons why construction equipment dealers should purchase an extended warranty software system and what to look for:
Provide immediate quotes and Invoicing– when your customer is about to purchase a piece of construction equipment a dealer should be able to access a quote 24/7 to help the sale. This is the most opportune time to sell the customer an extended warranty. Make sure your system has the ability to purchase the extended warranty online and automatically send an invoice to that customer.- Real time notification of the claims process– this will allow the dealer to know the status of any claim 24/7. This will help them explain and communicate to their customer what is happening with the claim and what to expect. This will also help ease the process between the OEM and the dealer because there will be one place where the information is entered and one place for all communication to take place.
- Real time reporting– as a construction equipment dealer you want to make sure you utilize a system that can create adhoc reporting. This will allow you to track what machines are breaking down, which parts are constantly being ordered, customers purchase history, etc.
- Portals– in order for the OEM, the dealer, and the customer to all be on the same page each group should have their own portal they can log into. Some warranty software systems only allow for the construction equipment OEM and dealer to have a portal but the most important person to keep updated and informed is your customer! So make sure that any warranty system you are considering has a customer portal as well.
Customizable and branding capability– as a construction equipment dealer you also want an extended warranty system to look like your own. Let’s face it, no two construction equipment dealers are alike and some may need different features than others, therefore you need to look at a warranty system that allows you to customize it for your particular needs.
